For any reason, customers can return their order, entirely or partially. Our webshop refunds within 14 days from the receipt of the merchandise.

The Frenchy Press On Nail Kit must be returned in the same original conditions, neatly packed and with the return tag still attached.

Customized press-on nails cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.

To initiate a return, please send an email to Frenchy's customer service team at contact@frenchycosmetics.com. In the email, please include your order number, the reason for the return, and any relevant information about the product you wish to return.

TERMS AND CONDITIONS

The returned Frenchy Press On Nail Kit must be sent back in their original packaging together with all the materials received with the items.

The press-on nails must be unharmed, not used, and must have all original security seals still attached. If the security seals have been broken or the package has been opened, the product will not be eligible for return and will be rejected.

If the press-on nails do not fit these requirements, they will not be accepted and will be sent back to the customer at their own cost.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our press-on nails that appear on our website as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

RETURN POLICY

Please refer to our Return Policy which forms an integral part of these Terms and Conditions.

Returned Products must conform to our returns policy below. You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).

Products obtained through bundled promotions, where you received a complimentary gift upon purchasing a specified number of kits, may have limited eligibility for return or refund.

Please note that you are responsible for your own shipping labels, damages, and additional costs. If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

Finally, please note that you cannot cancel a contract for the supply of any of the following Products: any Products that have been personalized or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

- Team Frenchy.